What is the Concierge Service?
A special long-form interview; we handle transportation, lunch and a fine dinner to create a once-in-a-life time experience.
We create a full day experience where our guest are picked up, get to know the host Vance Crowe over lunch, are more relaxed during the interview, and conclude bygoing to an elegant dinner in the evening. The next morning we will pick you up at your hotel and deliver you the airport or your home.
Who is the Concierge Service for?
Many of our clients are celebrating a milestone in life. It is often given as a gift for a special person that is retiring, selling a business, or has discovered that their life is changing in some other important way.
10:00 am Pick up client at the Saint Louis Airport after their non-stop flight out of Denver at 7:30.
10:45 am Arrive at Legacy Interview studio- 16th floor. Meet host Vance Crowe, have coffee, get tour of office.
11:15 am Place lunch order (Upscale Casual), Vance reviews questions with guest.
11:40 am Early lunch
12:00 pm Begin interview (Section 1)
2:00 pm Break (light snack, coffee/soda)
2:30 pm Begin interview (section 2)
3:30 – 4:00 pm Conclude interview, drive guest to hotel, ensure check-in.
6:00 pm Pick-up guest from Frontenac Hilton Hotel
6:15 pm Dinner at 801 Chophouse
8:15 pm Return guest to hotel
8:00 am Pick up guest from Frontenac Hilton Hotel; deliver to Saint Louis Airport for 9:30 flight to Denver.
What types of questions will be asked?
We can talk about anything, but we usually start with this list of questions as thought starters. Before our interview starts, you will have an opportunity to tell the host if there are specific questions you want to be asked, or any areas you want to avoid.
Keep in mind, this is your interview, if you decide afterwards that there are parts of the interview you would like deleted- that is no problem.
How secure is my interview?
We take security very seriously. Your stories and thoughts will never be shared with anyone outside of the people producing the Legacy Interview. We have strict confidentiality agreement that legally prevents us from sharing anything identifiable about your stories (see our privacy and confidentiality agreements here).
During the interview there will be the host and a producer (working the cameras). Your interview will also be seen by an editor. All of the people associated with Legacy Interviews have been vetted and have signed a non-disclosure agreement stating that they will not share anything learned in these interviews.
Occasionally for marketing purposes, Vance will talk about lessons he has learned, but these stories will never be attributed to anyone and will only be presented in a positive manner.
We host and deliver your video interview via Google Drive which utilizes industry grade online security. Once we have successfully delivered your interview, we will delete all copies in our possession.
Our family history has some blemishes we don’t want to talk about
In our experience, every family has stories that are difficult to tell, and some that should be told. Our role is to create the right situation for you or your loved one to talk about the history you want recorded. We will ask respectfully ask questions that open the door to tough topics, but we will also be sensitive to topics that are too painful or not good to have recorded.
On rare occasions we have been asked to not ask questions related to a specific family member or subject. We will do our best to take the conversation where you want it, and ultimately recognize that it is the guest that chooses what they want to record.
My parents don’t open up very easily, what will you do about that?
Our host, Vance Crowe, is a world class conversationalist. He has interviewed tribal chiefs in Africa, leaders at the World Bank and has worked alongside farmers, asphalt pavers and as a sailor. He is able to find common ground with people from all walks of life.
Vance will be curious about your loved one, and will be open to sharing enough about himself to make them feel comfortable. It may take a few minutes, but we are confident that he can help almost anyone understand why he is asking questions and demonstrate he is worthy of their trust.
Quickly your loved one will feel relaxed and comfortable that they are in control of the conversation.
Who owns the interview?
The guest being interviewed owns the interview. If at any time the guest wants to stop the conversation or wants us to delete all or part of the interview, their request will be fulfilled as soon as possible.
If you purchase this gift for another person we will ask the guest for permission to share their interview with you, it is their choice. We will alert you once the interview has been scheduled, when it has been conducted, and when we have delivered the interview. If they choose we will also give you direct access to watch or download.
After we have delivered the interview we will store a copy for a fee. Otherwise we will delete all copies of the interview to ensure your family’s confidentiality.